When will I receive my items after I place an order?
Different items have different receiving time. The receiving time = the processing time + the delivery time.The Processing Time: There are different processing times for different items. Average processing time is 3 to 15 working days; however, we will try our best to prepare the item ASAP after you place an order on our website. The delivery time varies with shipping method. For example: usually, DHL takes 3-9 working days while UPS takes 5-12 working days.
Normally, there are four key factorsthat will decide when you receive your items.
1) Shipping Method: Delivery time varies with shipping method. For example: usually,DHL takes 3-9 working days while UPS takes 5-12 working days. But Specific transport time will also be affected by the weather, war, COVID-19, etc. For the customer, different shipping method is the same, we only charge different freight according to the weight of the item. We are very sorry that due to the COVID-19 outbreak, we cannot accept designated express delivery by the customer. We will choose the most appropriate express delivery for the customer according to the situation.
2) Time in transit varies depending on where you're located.
3) Item Processing Time: There are different processing times for differentitems. Average processing time is 3 to 15 working days; however, we will try our best to prepare the item ASAP after you place an order on our website
4) Some unavoidable reasons:We will ship out the item according to your requests, but we can’t assure youexactly how many days you can receive this item. There are many factors thatmay cause the delay of your item, e.g. bad weather conditions, strikes as wellas war, COVID-19, etc.
But we will ship it out before the shipping deadline, and try our best tonegotiate with the related shipping company and ask them to take your case aspriority.
How can I trace my order?
Once we ship out your order, we will send a confirmation E-mail to your registered E-mail with the tracking No information or you can refer to "My Account" in our website, where you can view all the detailed information about your order.